Frequently asked questions

What are your marshmallow sizes?


At Marsh Loves Mallow HQ we take pride in the appearance of our gourmet marshmallows and we don't just randomly cut up and stuff any old shape of marshmallow in a bag! As they are 'Gourmet' we like them to look gourmet also, so we hand cut (yes handcut!!) all of our pieces. This gives an impression like a luxury chocolate rather than a supermarket flump :-) As they are hand poured and cut, they won't always be completely perfect, but we strive to meet those dimensions as closely as possible. Our marshmallows come in our Signature size of around 3.5cm by 3.5 cm by 3-3.5cm




Are your marshmallows suitable for Vegetarians or Vegans?


Unfortunately at this point in time, they are not due to the recipe containing gelatine, but we are working on producing a variety for our veggie and vegan friends......watch this space! We do however now create Marshmallow Fluff products that don't contain gelatine, but do contain EGG whites. These are suitable for vegetarians.




I have allergies, are your marshmallows suitable for me?


All of our ingredients and allergens are listed on the websites shop, next to each different variey. Our marshmallows are naturally egg free and are low gluten (unless stated due to a particular flavour). Our new Marshmallow Fluff now contains EGG whites instead of gelatine. Please read the ingredients carefully before purchasing, all allergens are in BOLD. Unfortunately we can't refund your purchase if you mistakenly bought the product without checking the ingredients first, due to the nature of the product. Please be aware that all of our marshmallows and other products are made in a kitchen that handles all known allergens - We DO use peanuts in our products and DO NOT have a designated area or equipment for these products, we DO however have a robust cleaning plan for inbetween producing our different flavours and products. If you do have an peanut allergy or any other allergy that may kill you, then plesase get in contact before purchasing, as there is always a chance of contamination due to us producing everything in the same kitchen.




What are the basic ingredients of your gourmet marshmallows?


As suggested in the title we only use high quality ingredients in our 'Gourmet' marshmallows, this includes the basics as well. We use high quality fairtrade British Sugar, high quality gelatine procured from a highly reputable ingredients supplier and our own handmade inhouse sugar syrup. We also use other fairtrade and organic ingredients, real fruit purees and pieces and luxury belgian chocolate.




How should I store my marshmallows?


If you haven't eaten them within 5 minutes of them arriving....I don't know how....but if this is the case, then make sure to store them in an airtight container away from direct sunlight, in a cool dark place and under a temperature of 16C, to keep them at there best. Believe me, toasted marshmallows are great, melted in to one big gooey mess in the bag.....not so great! We know of one customer who this happened to when they forgot them in their car one day over the summer of 2018.....you know the one.....we thought it was coming home.....it didn't!





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Marsh Loves Mallow

Newcastle upon Tyne

Great Park - NE13

(Please note this is not a physical shop to visit - Appointments only)

Tel: 07792 649 607

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