Privacy policy

Last updated: August 20, 2025

Marsh Loves Mallow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Marsh Loves Mallow is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@marshlovesmallow.co.uk or contact us on 07792649607 For the purpose of applicable data protection laws, we are the data controller of your personal information.

/ OUR T's & C's

1. AMENDMENTS TO THESE TERMS AND CONDITIONS

Marsh Loves Mallow reserve the right to change or amend these terms and conditions at any time, without notice.

It is the responsibility of you as the customer to read our T’s and C’s before continuing through the payment stage, as completing payment constitutes you agreeing to our terms and conditions.

2. DELIVERY

Delivery is made through a tracked couriers of your choosing at check out (unless mystery boxes, and they are always sent via Royalmail tracked services). You will receive confirmation of postage via the email/mobile number you gave us via your completed order information. It is your responsibility to provide us the correct contact information including postal address, post code, email addresses and telephone numbers. Any delays or losses due to this are at your on risk & cost.

We dispatch orders Monday (orders up to 5pm) - Saturday (orders up to 9.30am) using Royal Mail & DPD (DPD is a 1 to 2 day service) Services dependent on your chosen service and location. Delivery usually takes 1-3 working days from posting (Some further afield locations like the Scottish Highlands may take longer due to local couriers work schedules/weather impact, etc)

IF YOU CHOOSE AN INCORRECT SERVICE FOR YOUR AREA OF DELIVERY, WE WILL SEND VIA A COURIER THAT CAN DELIVER TO THE AREA & IS WITHIN THE PRICE YOU PAID - NOTHING MORE.

There may be delays in orders due to adverse weather conditions throughout the year or COVID 19 – WE DO NOT TAKE ANY RESPONSIBILITY FOR DELAYS TO ANY ORDERS WITH OUR PRODUCTS BEING PERISHABLE.

We make all of our products fresh and there is a 3-7 working day turnaround from ordering to receiving your order, although we will try to get your order out quicker when possible. PLEASE NOTE: At high peak times like Easter, Christmas and summer wedding dates these postal timings can be longer.

Occasionally parcels can get lost in the post.  If you think this has happened please contact us immediately.  We reserve the right to cancel the order if we cannot fulfil the order for a second time if lost and will refund if the postal provider was at fault. We will not refund for delays that are out of our hands & the products are still in date and also because of incorrect details given on the order.  We also reserve the right to cancel with no refund, an order, if we believe the user is falsely claiming an order has been lost. Please see point 12. Regarding fraud.

3. RETURNS AND CANCELLATIONS

WE DO NOT OFFER CANCELLATIONS OF YOUR ORDER AFTER PAYMENT HAS BEEN MADE IN ANY CIRCUMSTANCES - THIS IS DUE TO US SELLING EDIBLE FOOD ITEMS.

In the unlikely event that you are not satisfied with our products, please contact us as soon as possible on hello@marshlovesmallow.co.uk

Please include the following in the e-mail;

  • your order number

  • the problem with the products

  • photos of the issue - We can not offer any solution without proof

  •  

If you are unsatisfied with your order upon delivery, PLEASE DO NOT EAT IT, as we may request them to be returned to us for further inspection. If the order is fully eaten & finished or disposed of and then the customer complains, we can not offer any form of refund/replacement.

4. ALLERGENS

All of our products are made in a kitchen that handles all known allergens, including but not limited to eggs, milk, soya, sesame and nuts, peanuts, gluten etc. We take every care to clean equipment thoroughly by adhering to strict health & food safety guidelines, before use, to avoid cross/contamination, however this cannot be fully guaranteed. We are NOT A FREE FROM anything kitchen, but WE ARE A MAY CONTAIN kitchen. Unfortunately due to us using all known allergens & ingredients in our kitchen. If you have any questions about allergens, please contact us on hello@marshlovesmallow.co.uk BEFORE ORDERING.

5. PRICING AND PAYMENT

Orders will only be dispatched once paid for in full.

We reserve the right to cancel your order and refund the cost in full.

Payment will be collected through our chosen payment provider.  We reserve the right to change payment provider at any time without notice.

We reserve the right to change the price of any product(s) at any time, without prior notice. 

6. PURCHASES

All purchases made through our website are non-transferable.

When an order has been processed, you will receive an order confirmation e-mail from us.  If you do not receive an order confirmation from us, please contact us at hello@marshlovesmallow.co.uk and we will check if your contact details are correct.

It is the responsibility of the user to check the order confirmation after placing the order. If the user notifies us immediately of any errors in the order, we will do our best to amend the order, however we cannot guarantee the amendments will be made in time for the order to be processed.

For example, if the address or postcode provided by the user is incorrect and the parcel does not arrive, we acknowledge no responsibility for this.  No refunds would be given under this circumstance.  If the user requires another item to be sent, they are liable for the full price of the item and its delivery.  

7. THIRD PARTY LINKS AND CONTENT

We may link to external websites and content on our website.

We accept no responsibility for the content of third-party websites.

Any link on our website is clicked/followed at your own risk and on leaving this website the user will no longer be governed by these terms and conditions.

8. GENERAL

We use e-mail as our primary correspondence.  We will not be held responsible for any e-mails that you do not read because they went into your spam or junk mail folder. Please check this folder on a regular basis, especially if you have recently made an order with us.

When creating an account or providing details during a purchase, please make sure these details are correct and up to date.

9. COPYRIGHT

All content within this website is the property of Marsh Loves Mallow

All rights are reserved

You are not authorised to use, or edit or copy any of this site’s content without our permission.

10. PRIVACY POLICY

If you make a purchase through our website, we will require you to provide us with the following details: 

  • Your name

  • Delivery/billing address(es)

  • Contact details (e.g. email address, phone number)

  • Payment details

We may also collect further information to help us understand our users and increase the usability of our website, such as: 

  • How much time spent on the site

  • Which pages you viewed

  • How you arrived on the website (e.g. from google, from our social media page etc)

Please see our full privacy policy below for more information.

12. FRAUD

If we ever have reason to believe that an order has been placed fraudulently, or our website has been abused, we will share any relevant information with the police and third party fraud prevention companies.

/ CUSTOMER CARE

We are always striving for excellent customer service and want to make sure you our customers have the best experience possible, so if you have any problems at all please do not hesitate to contact us in the first instance so that we can discuss and rectify any problems. We are extremely confident in our product, but things do go wrong sometimes, we are only human. So please contact us first and we'll make sure we can make help you in whichever where we need to

Contact us here via our contact page, or you can call us on 07792649607 or via our email address of hello@marshlovesmallow.co.uk

/ PRIVACY POLICY

PRIVACY STATEMENT

1. INTRODUCTION

This privacy statement provides you with details of how we collect and process your personal data through our site www.marshlovesmallow.co.uk, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or other resources. 

By providing us with your data, you warrant to us that you are over 13 years of age

The data controller responsible for your personal data is Natalie Kinmond-Racz (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Full name of legal entity: Marsh Loves Mallow

Email address: hello@marshlovesmallow.co.uk
If at any time you are unhappy with how we collect or use your data, we would ask that contact us in the first instance as we are confident we can resolve the issue for you.

You have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). 
We are keen to ensure that the information we hold about you is accurate and up to date. Please inform of any update to your information by emailing hello@marshlovesmallow.co.uk

2. DATA WE COLLECT

We may collect and process the following personal data about our customers:

  • Identity Data may include first name, maiden name, last name, username, marital status, title, date of birth and gender of customers

  • Contact Data may include billing address, delivery address, email address and telephone numbers of customers

  • Financial Data may include bank account and payment card details of customers

  • Transaction Data may include details about payments and other details of purchases made by customers.

  • Technical Data may include login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices customers use to access our site.

  • Profile Data may include username and password, purchases or orders, customers interests, preferences, feedback and survey responses.

  • Usage Data may include information about how customers use our website, products and services.

  • Marketing and Communications Data may include customer preferences in receiving marketing communications from us and our third parties and customer communication preferences.

We may also process Aggregated Data from customer personal data but this data does not reveal customer identity and as such in itself is not personal data. An example of this is where we review customer Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with customer personal data so that an individual customer can be identified from it, then it is treated as personal data.

Sensitive Data
We do not collect any Sensitive Data about our customers. Sensitive data refers to data that includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between ourselves and our customers and the customer does not provide us with that data when requested, we may not be able to perform the contract (for example,  for the delivery of goods or services). Where this is the case, we may have to cancel a product or service but if we do, we will notify the customer.

3. HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

  • order our products or services;

  • create an account on our site;

  • subscribe to our service or publications;

  • request resources or marketing be sent to you

Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies (Google Analytics & Facebook Pixel). We may also receive Technical Data about you if you visit other websites that use our cookies.
Please see our cookie policy for further details.

  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from the following parties: 

  • Analytics providers such as Google based & Facebook Pixel outside the EU;

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services from Stripe, USA.

  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

  • Our store is hosted on Wix who provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s storage mechanisms.

  • Payment:

    All payments are processed via Shopify & PayPal who stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    4. HOW WE USE YOUR PERSONAL DATA
    We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.


We do not rely on consent as a legal ground for processing your personal data due to this being an ecommerce website, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at hello@marshlovesmallow.co.uk

or via the unsubscribe button/link on our marketing emails

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@marshlovesmallow.co.uk or contact us on 07792649607 For the purpose of applicable data protection laws, we are the data controller of your personal information.