Terms of service
1. AMENDMENTS TO THESE TERMS AND CONDITIONS
Marsh Loves Mallow reserve the right to change or amend these terms and conditions at any time, without notice.
It is the responsibility of you as the customer to read our T’s and C’s before continuing through the payment stage, as completing payment constitutes you agreeing to our terms and conditions.
2. DELIVERY
Delivery is made through a tracked couriers of your choosing at check out (unless mystery boxes, and they are always sent via Royalmail tracked services). You will receive confirmation of postage via the email/mobile number you gave us via your completed order information. It is your responsibility to provide us the correct contact information including postal address, post code, email addresses and telephone numbers. Any delays or losses due to this are at your on risk & cost.
We dispatch orders Monday (orders up to 5pm) - Saturday (orders up to 9.30am) using Royal Mail & DPD (DPD is a 1 to 2 day service) Services dependent on your chosen service and location. Delivery usually takes 1-3 working days from posting (Some further afield locations like the Scottish Highlands may take longer due to local couriers work schedules/weather impact, etc)
IF YOU CHOOSE AN INCORRECT SERVICE FOR YOUR AREA OF DELIVERY, WE WILL SEND VIA A COURIER THAT CAN DELIVER TO THE AREA & IS WITHIN THE PRICE YOU PAID - NOTHING MORE.
There may be delays in orders due to adverse weather conditions throughout the year or COVID 19 – WE DO NOT TAKE ANY RESPONSIBILITY FOR DELAYS TO ANY ORDERS WITH OUR PRODUCTS BEING PERISHABLE.
We make all of our products fresh and there is a 3-7 working day turnaround from ordering to receiving your order, although we will try to get your order out quicker when possible. PLEASE NOTE: At high peak times like Easter, Christmas and summer wedding dates these postal timings can be longer.
Occasionally parcels can get lost in the post. If you think this has happened please contact us immediately. We reserve the right to cancel the order if we cannot fulfil the order for a second time if lost and will refund if the postal provider was at fault. We will not refund for delays that are out of our hands & the products are still in date and also because of incorrect details given on the order. We also reserve the right to cancel with no refund, an order, if we believe the user is falsely claiming an order has been lost. Please see point 12. Regarding fraud.
3. RETURNS AND CANCELLATIONS
WE DO NOT OFFER CANCELLATIONS OF YOUR ORDER AFTER PAYMENT HAS BEEN MADE IN ANY CIRCUMSTANCES - THIS IS DUE TO US SELLING EDIBLE FOOD ITEMS.
In the unlikely event that you are not satisfied with our products, please contact us as soon as possible on hello@marshlovesmallow.co.uk
Please include the following in the e-mail;
- your order number
- the problem with the products
- photos of the issue - We can not offer any solution without proof
If you are unsatisfied with your order upon delivery, PLEASE DO NOT EAT IT, as we may request them to be returned to us for further inspection. If the order is fully eaten & finished or disposed of and then the customer complains, we can not offer any form of refund/replacement.
4. ALLERGENS
All of our products are made in a kitchen that handles all known allergens, including but not limited to eggs, milk, soya, sesame and nuts, peanuts, gluten etc. We take every care to clean equipment thoroughly by adhering to strict health & food safety guidelines, before use, to avoid cross/contamination, however this cannot be fully guaranteed. We are NOT A FREE FROM anything kitchen, but WE ARE A MAY CONTAIN kitchen. Unfortunately due to us using all known allergens & ingredients in our kitchen. If you have any questions about allergens, please contact us on hello@marshlovesmallow.co.uk BEFORE ORDERING.
5. PRICING AND PAYMENT
Orders will only be dispatched once paid for in full.
We reserve the right to cancel your order and refund the cost in full.
Payment will be collected through our chosen payment provider. We reserve the right to change payment provider at any time without notice.
We reserve the right to change the price of any product(s) at any time, without prior notice.
6. PURCHASES
All purchases made through our website are non-transferable.
When an order has been processed, you will receive an order confirmation e-mail from us. If you do not receive an order confirmation from us, please contact us at hello@marshlovesmallow.co.uk and we will check if your contact details are correct.
It is the responsibility of the user to check the order confirmation after placing the order. If the user notifies us immediately of any errors in the order, we will do our best to amend the order, however we cannot guarantee the amendments will be made in time for the order to be processed.
For example, if the address or postcode provided by the user is incorrect and the parcel does not arrive, we acknowledge no responsibility for this. No refunds would be given under this circumstance. If the user requires another item to be sent, they are liable for the full price of the item and its delivery.
7. THIRD PARTY LINKS AND CONTENT
We may link to external websites and content on our website.
We accept no responsibility for the content of third-party websites.
Any link on our website is clicked/followed at your own risk and on leaving this website the user will no longer be governed by these terms and conditions.
8. GENERAL
We use e-mail as our primary correspondence. We will not be held responsible for any e-mails that you do not read because they went into your spam or junk mail folder. Please check this folder on a regular basis, especially if you have recently made an order with us.
When creating an account or providing details during a purchase, please make sure these details are correct and up to date.
9. COPYRIGHT
All content within this website is the property of Marsh Loves Mallow
All rights are reserved
You are not authorised to use, or edit or copy any of this site’s content without our permission.
10. PRIVACY POLICY
If you make a purchase through our website, we will require you to provide us with the following details:
- Your name
- Delivery/billing address(es)
- Contact details (e.g. email address, phone number)
- Payment details
We may also collect further information to help us understand our users and increase the usability of our website, such as:
- How much time spent on the site
- Which pages you viewed
- How you arrived on the website (e.g. from google, from our social media page etc)
Please see our full privacy policy below for more information.
12. FRAUD
If we ever have reason to believe that an order has been placed fraudulently, or our website has been abused, we will share any relevant information with the police and third party fraud prevention companies.
/ CUSTOMER CARE
We are always striving for excellent customer service and want to make sure you our customers have the best experience possible, so if you have any problems at all please do not hesitate to contact us in the first instance so that we can discuss and rectify any problems. We are extremely confident in our product, but things do go wrong sometimes, we are only human. So please contact us first and we'll make sure we can make help you in whichever where we need to
Contact us here via our contact page, or you can call us on 07792649607 or via our email address of hello@marshlovesmallow.co.uk