Shipping policy

Delivery is made through a tracked couriers of your choosing at check out (unless mystery boxes, and they are always sent via Royalmail tracked services). You will receive confirmation of postage via the email/mobile number you gave us via your completed order information. It is your responsibility to provide us the correct contact information including postal address, post code, email addresses and telephone numbers. Any delays or losses due to this are at your on risk & cost.

We dispatch orders Monday (orders up to 5pm) - Saturday (orders up to 9.30am) using Royal Mail & DPD (DPD is a 1 to 2 day service) Services dependent on your chosen service and location. Delivery usually takes 1-3 working days from posting (Some further afield locations like the Scottish Highlands may take longer due to local couriers work schedules/weather impact, etc)

IF YOU CHOOSE AN INCORRECT SERVICE FOR YOUR AREA OF DELIVERY, WE WILL SEND VIA A COURIER THAT CAN DELIVER TO THE AREA & IS WITHIN THE PRICE YOU PAID - NOTHING MORE.

There may be delays in orders due to adverse weather conditions throughout the year or COVID 19 – WE DO NOT TAKE ANY RESPONSIBILITY FOR DELAYS TO ANY ORDERS WITH OUR PRODUCTS BEING PERISHABLE.

We make all of our products fresh and there is a 3-7 working day turnaround from ordering to receiving your order, although we will try to get your order out quicker when possible. PLEASE NOTE: At high peak times like Easter, Christmas and summer wedding dates these postal timings can be longer.

Occasionally parcels can get lost in the post.  If you think this has happened please contact us immediately.  We reserve the right to cancel the order if we cannot fulfil the order for a second time if lost and will refund if the postal provider was at fault. We will not refund for delays that are out of our hands & the products are still in date and also because of incorrect details given on the order.  We also reserve the right to cancel with no refund, an order, if we believe the user is falsely claiming an order has been lost. Please see point 12. Regarding fraud.